Product Support Engineer

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Overview

A Product Support Engineer at Baton, is responsible for responding to issues in
production as a first responder and coordinating the triaging process with Baton
engineering teams, partner contacts and customers. The support engineers need to be
in on-call rotation and have to work in shifts, to ensure 24×7 support.

Core Skills

  • Experience working on one Linux platform, preferably Ubuntu or Red Hat.
  • Expert user of multiple group communication and conferencing tools such as Zoom, Google Hangouts, Slack etc.
  • Experience using ticketing systems, preferably Jira.
  • Experience documenting issues and solutions, preferably using wiki platforms
    such as Confluence.
  • Knowledge of using runbooks as part of responding to alerts.
  • Knowledge of on-call process that involves the creation and maintenance of
    on-call and vacation calendars, preparation of hand-off notes etc.
  • Have experience escalating issues and communicating issues with management
    as well as customers.

Optional Skills

  • Experience troubleshooting in Linux environments.
  • Basic bash scripting skill
  • Experience working on one or more public cloud platforms AWS, Azure or GCP.
  • Knowledge of containers, Docker and related concepts
  • Knowledge of using REST API using tools like curl or wget.
  • Knowledge of databases.

Bonus Points

  • Successful Product Support Engineers at Baton will have…
  • Be leaders who can motivate themselves and a team around them to excel and perform well
  • Hire only the best, push themselves and others to excellence while still having fun
  • Be result oriented and extremely driven to the success of the customer and the team
  • Realize in a startup the journey is as important as the destination. Ability to enjoy the journey is important

About Baton Systems

Baton Systems is a leading silicon valley FinTech company that is building the next generation solutions for Capital Markets. Baton builds a SaaS based platform for clearing, settlement and back office solutions.

 

About Baton People

We are on a mission to change how money moves in capital markets. We have very seasoned and successful team that has worked on several successful startups before.